Last updated: 18 October 2026
This policy explains how Maintenance Free Garden Glasgow collects and uses personal information when you visit maintenance-free-garden.co.uk, ask for a quote or contact us. We are the controller of this information for the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Maintenance Free Garden Glasgow
365 Glasgow Rd, Paisley PA1 3BB
Phone: 07769 584027
You can also reach us through our contact page.
What information we collect
- Quote and contact forms: your name, phone number, email address, postcode, the service you are interested in and anything you write in your message.
- Phone calls and visits: notes about your project, your address and any measurements, photos or designs we produce for your garden.
- Website use: information about how you use the website, such as the pages you visit, the device and browser you use and your approximate location. This is collected through Google Analytics (see Cookies below).
How we use your information
- To reply to your enquiry, arrange a free measure and design visit and prepare your quote.
- To carry out and guarantee any work you ask us to do, and to manage invoices and payments.
- To keep records we are required to keep by law, for example for tax purposes.
- To understand how people use the website so we can improve it.
We do not sell your information, and we do not send marketing emails or texts unless you have asked us to.
Our legal basis
- Taking steps before a contract, and performing a contract: when you ask for a quote or ask us to carry out work.
- Legitimate interests: when we reply to general enquiries, keep business records and look after our website.
- Legal obligation: when we must keep records, for example for HMRC.
- Consent: for analytics cookies. You can withdraw consent at any time.
Who we share it with
We only share your information with service providers who help us run the business and the website, and only as far as they need it. These include our website host (Cloudflare, Inc.), Web3Forms, the service that sends us the messages from our website forms, Google (for Google Analytics and the map on our website), our accountant and, where needed for your project, our suppliers. Some of these providers may process information outside the UK. When they do, they use safeguards approved under UK data protection law. We may also share information if the law requires it.
How long we keep it
We keep enquiries that do not lead to work for up to 2 years. We keep records for customers who have had work done for 6 years after the job is finished, so that we can honour guarantees and meet our tax and legal obligations. After that, we delete the information or store it securely in a form that no longer identifies you.
Cookies
We use Google Analytics to see how visitors use the website. It sets cookies in your browser that collect information about your visit. These cookies are not needed for the website to work. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics on any website with Google's browser add-on, available at tools.google.com/dlpage/gaoptout. The Google map on our website may also set cookies when it loads.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that is wrong
- ask us to delete your information
- object to or restrict how we use it
- ask us to move your information to another organisation
- withdraw consent where we rely on it
To use any of these rights, call us on 07769 584027, write to us at the address above or get in touch through our contact page. We will reply within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.